Communication, Respect & Support

Statistics show that these are the top three problems in the workplace today, and in this order.

My experience in businesses in Europe and in the Kingston area has, in fact, proven this to be the case.

When I am working with a manager or a business owner I will often conduct workshops with their teams, which I call Communication Workshops. Without exception, the teams (up to 10 members per workshop), will cite communication as being the biggest problem in their workplace.

The 2nd biggest problem? Again, without exception, they claim it's that they feel their employer/manager doesn't respect them.

And, as you may have guessed, they also mention that they feel they're not supported to their satisfaction by their managers/employers.

On a scale of 1 - 10, with 10 being highest:

• How would you rate your communication skills - with your clients? And with your staff?
• How much respect do you show for your staff? And your clients?
• How much respect do you get from your staff? And from your clients?
• How supportive are you to your staff? How supportive are each of your staff to you … and to the business?

"When I began working with Lynne, her first question to me was “What do you want to achieve?” My answer was simply “To have customers leave and say 'WOW that was great'”. Since working with Lynne I find that not only are the customers leaving and saying “WOW that was great” but so are my staff and myself, making it a fun and happy place to work. I now look at things around me with a holistic view, not compartmentalized and find myself more in tune with people’s feelings. I’m now able to be proactive when small things begin to happen, before they get to be big things. Working with Lynne was great, not only for helping me put strategies and systems in place, but also to use her as a sounding board to help clear my thoughts and as someone just to listen to me. Thank you, Lynne, for everything". Steve Benton, Manager Kingston, Ontario

So how do I use coaching, which you will learn more about in the following pages, to increase productivity through improved workplace relationships? By working with people who recognize that something must change for the better and therefore they are either open-minded or desperate enough to be ready to explore possibilities with me.

I'll help you

• Create a vision of exactly how you'd like your department or business to be - in detail;
• Map out the route to take to reach that goal, one week at-a-time;
• Stay focused while overcoming the obstacles you encounter along the way; and,
• Hold yourself accountable in actually following through on the plans you create.

I'll be your support mechanism the whole way!

In the following pages you'll learn a lot about business coaching and the benefits it provides. That said, one gets out of coaching what one puts into it; so if, after reading the contents of this portfolio you want these benefits, be ready to roll up your sleeves. After all, who knows better about your department or your business than you?