Invest In Your Best

Dramatically Increase:

• Harmonic relationships that foster honest, open laser-precise communication
• Deep emotional and behavioural rapport with fellow professionals and clients
• Inspirational encouragement amongst staff with appropriate use of feedback
• Effective decision-making done easily and efficiently
• Constructive communication skills for qualitative problem-solving team meetings
• Collective, synergistic discovery of resources that can be used to move the institution forward with its mission and vision

Today, organizations are faced with the need to produce high-performance results and today's business environment demands that both companies and individuals perform at much higher levels than in the past. Business coaching, also known as executive, corporate and professional coaching, is about challenging and supporting people in achieving higher levels of performance while allowing them to bring out the best in themselves and those around them.

"Our manager working with Lynne felt that she had assisted him in “getting organized” to run the shop. She helped him set goals and deadlines for himself. She became a sounding board for the Business Plan that this manager wished to implement in the shop. He was excited that Lynne helped him to discover his own solutions to issues; she did not “tell” him what to do or how to handle situations, she lead him to his own good conclusions. The review and follow-up of plans made during each coaching session kept the manager on track and ensured he implemented plans they had discussed. Upon conclusion of the Coaching sessions, we have found that the manager Lynne has worked with is displaying a greater sense of confidence in his abilities to run the shop. He feels that he is dealing with difficult situations in an immediate and direct manner, rather than avoiding them (as he felt that he may have done prior to the coaching). The manager appears to be more relaxed when dealing with his staff and his business plan is definitely paying off in that we are realizing greater Customer Satisfaction responses and, in turn, financial success in the Automotive Service Department. Lynne’s services as a Professional Coach to this new manager were very successful and the manager found it to be a worthwhile and rewarding experience. If you require any further information regarding our association with MLJ Coaching & Consulting, please call me directly". Elwin Derbyshire, Dealer Cataraqui, Kingston 384-0011

Here is how one manager summed up the benefits he is enjoying after a partnership with MLJ Coaching & Consulting:

• customers now leave his department saying "Wow, that was great service."
• he's no longer afraid of making managerial decisions;
• his department is a fun place again;
• he's again happy to come to work;
• he finds he is much more attentive;
• he has a heightened sense of awareness regarding everything -- people's feelings, things around him, the way people do their work -- as soon as he enters not only his place of employment but other places, as well;
• he now sees how things are holistic -- not compartmentalized;
• he found it was great to have a sounding board while creating the strategies and systems he put into place during the coaching partnership.

Business success coaching works with individual clients to help them achieve results and sustain life-changing behaviour in their lives and careers. Professional-personal coaching addresses the whole person - with emphasis on action and uncovering learning which can lead to more fulfillment, more balance and a more effective process for living.

Coaching in businesses now also encompasses teams whereby the goals focused on are those of the company. While the personal lives of the team members are not specifically addressed, they definitely are viewed as each player looks at the part (s)he is willing to play in achieving the company goals.

Many managers have been encouraged, and even trained, to adopt a coaching style rather than the hierarchical and directive methods of the past. For some, the new approach has been a revelation; though many have found things much more difficult, often experiencing feelings of losing control and status as well as fighting constant time pressure.

Corporate Coaching makes people feel motivated and more positive about themselves, their jobs, their companies and even their private and family lives. Confidence is built as individual goals are achieved and people become more aware of their potential to generate change for themselves and the organization.

Through coaching, managers become more organized and productive and less stressed; employees feel better about themselves, their jobs and their employers/supervisors, are much happier and healthier, thereby showing much better work-performance.